TERMS AND CONDITIONS
In order to get benefit from the Warranty, the customer will need present Tunes invoice/receipt, which shows the date of product
- Delivery of above
equipment will be made only against return of this yellow copy.A minimum non-refundable charge is required
prior to detecting certain equipment
- Fixed labour charges as displayed in Service Centre will be charged for
any job done on the equipment.
- No guarantee or
repair will be rendered to equipment attempted by Technicians other than our
- Old and defective
parts of customers equipment are destroyed / thrown out and hence cannot be
- Date due mentioned
in the work order is subject to change due to non-availability of parts / delay
in receipt of parts from manufacturers or other reasons beyond our control.
- Items should be
collected within 30 days from the date of completion of work or from the date
of informing the estimate and will bare storage fees of 2% daily. All equipment
(repair / unrepaired) not collected within 3 months from the date of entry will
be disposed of without notice and no claims shall be entertained thereafter.
Year Warranty for
manufacturing defects (Excluding damage to the woofer and tweeter) Tunes
provides a warranty coverage for new products originally sold by Tunes only.
This warranty will not cover products purchased from retailers other than Tunes
(whether via the Internet or otherwise). All warranties are limited in duration
to the applicable period of time set forth by product category.
The Warranty being offered doesn’t cover:
- Transportation to and
from the service center, shipping costs, local customs and any other
traffic-related costs that may occur. However we can provide this service if
- Removal and installation of the unit.
- Any physical damage or burnt components due to the build-up of excessive
heat, corrosion due to moisture or insects, external hits or internal glass
breaks, accidents, transit damage, power fluctuations, product misuse, improper
cleaning, natural disaster and by any operation violating or not covered by
- Products that have
been tampered with or repaired by any person who is not approved
- Products whose Model
Name or Serial Number does not match with that on the set, invoice/receipt or
the product carton, or if they have been altered, removed or mutilated.
- Damage, deterioration
or malfunction resulting from accident, negligence, misuse, abuse, improper
installation or operation or failure to follow instructions according to the
Owner’s Manual for this product; any shipment of the product (claims must be
presented to the carrier); repair or attempted repair by anyone other than an
Tunes Service Center; (b) any unit which has been altered or on which the
serial number has been defaced, modified or removed; (c) normal wear and any
periodic maintenance; (d) deterioration due to perspiration, corrosive
atmosphere or other external causes such as extremes in temperature or
humidity; (e) damages occurred due to battery leakage (f) damages attributable
to power line surge or related electrical abnormalities, lightning damage or
acts of God; or (g) RFI/EMI (Interference/noise) caused by improper grounding
or the improper use of either certified or uncertified equipment, if
applicable. Any evidence of alteration, erasing or forgery of proof-of-purchase
documents will cause this warranty to be void. This warranty covers only the
Original Owner and is not transferable.
Only Tunes Service
Centers can judge whether or not the Warranty is applicable under the
Who can avail of Tunes Workshop Services?
The primary goal of the Tunes Service is to cater to
Tunes Customers. However, considering that there are no other reputed Pro Audio
service facilities in Oman we may service products not purchased from us but do
not guarantee the time frame or spare parts.
If your product ever needs service, please telephone our service center on +968 24489847 or visit us at Tunes Trading & Services in Al
Khuwair Service Road next to Al Fikir bookshop.