Return Policy

Our Return Policy

If you are unhappy with your product you can return it within the first 15 days of purchase for a refund of the purchase price, exchange for another product or an in-house credit (Valid for 2 months). Delivery charges will be deducted from your credit or refund. This return is only valid with:

  • Proof of purchase/Original Packaging: Require the original receipt for all returns /exchanges. 
  • An Identity Verification: You may be required to furnish an ID card as part of the return process. This is in keeping with regulations. A valid residence card/driving license/passport copy is acceptable for this purpose.
  • Shipping Cost: All shipping/ pickup costs, if any, must be paid for by you

If you have redeemed a promotion your return may be subject to a restocking fee at a minimum of 15% up to 25% or may not be accepted.

Returnable Items at a Restocking Fee:

Oversized or overweight items (Speakers/Pianos)- 15 to 25%

Brass and Wind Instruments- 15 %

Non-returnable Items:

As we have quote flexible returns, we are however unable to return any:

  • Discontinued products, closeouts, and used products
  • Tubes
  • Personal items (earphones, harmonicas, instrument mouthpieces, etc.)
  • Special orders
  • Software
  • Books


Online sales: we are unable to return the above including:

  • Speakers
  • Oversized or overweight items

Return Procedure:

Fill out our Return Request Form on or visit our store and we will contact you within 42 hours to assist you. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment.


After Sales Repair: Visit our website for all the details on your after sales repair. For more details email

Return Address:

Items to be returned must be brought to our: Tunes Showroom on, Al Khuwair Service Road located next to Al Fikir Bookshop


Tunes Trading & Services regularly offers both vintage and special limited-edition musical instruments to the public. Because the supply is extremely limited on these instruments and demand is often far beyond the supply, all deposits, credit on account and preorders of vintage and/or special edition musical instruments are still strictly subject to availability. The prepayment of a deposit does not guarantee that you have purchased or will receive the instrument; it merely establishes that you are on the priority list for that instrument, subject to availability. If you have placed a deposit, credit on account and/or preorder of one of these vintage and/or special limited edition musical instruments and we are not able to deliver the instrument to you due to its limited availability, we will offer you a full refund of your deposit.

Defective Product:
Simply fill out our form on or feel free to contact us on or fill out our support request form and you should get a response within 42 hours. Within 30 days if the problem is not solved we are happy to take back the product with a replacement if available or an exchange option.